Operations Manager

Lyft's subsidiary Flexdrive is building the operational backbone for autonomous vehicle (AV) infrastructure. The Nashville depot is the first proof point in a multi-market expansion, and this role is part of the leadership team to sustain and scale it. Reporting to the Senior Manager, AV Operations, the Operations Manager will own and evolve operational playbooks, act as the primary operational leader, and create the strategic framework for AV support infrastructure in partnership with AV technology partners.

• Lead day-to-day execution of critical operational systems for 24/7 AV fleet management, including depot layout, vehicle flow (charging, cleaning, maintenance, staging, diagnostics), parts management, and data handling.
• Manage operational resources (equipment, technology, consumables, staffing) to ensure maximum uptime and readiness.
• Serve as primary operational head for the AV depot, driving daily performance, hands-on problem-solving, and adherence to safety protocols.
• Monitor KPIs (vehicle uptime, turnaround time, maintenance efficiency, cost per vehicle) and address bottlenecks.
• Execute SOPs, SLAs, and safety protocols; identify and roll out improvements.
• Maintain strong floor presence, supporting the team during peak periods or complex troubleshooting.
• Manage AV operators and technicians, including scheduling, performance management, training, and fostering a safety-first culture.
• Work with AV technology partners on the ground and oversee external vendors for equipment, services, and facility needs.
• Enforce operations guidelines to comply with local, state, and federal regulations for AVs, commercial fleet management, and workplace safety.

• 5+ years of progressive experience in site management, general management, or operational leadership, with strong understanding of complex fleet management, logistics, or AV operations.
• Proven track record managing established operational sites, executing playbooks, driving daily efficiency, and managing physical infrastructure.
• Flexible schedule including nights, weekends, and holidays to support a 24/7 depot.
• Exceptional people management skills, including shift scheduling, performance management, and building safety culture.
• Highly analytical and practical mindset, interpreting daily performance data for improvements.
• Demonstrated leadership in fast-paced environments with excellent communication skills.
• Bachelor’s degree in Engineering, Business, Operations Management, or equivalent practical experience.

• Medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match
• 12 observed holidays; salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave (biological, adoptive, and foster parents eligible)
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Apply through the provided job board link.