Renewals Manager
GitLab- Base salary
- $66k–$111k Published base salary range
- Location
- Remote - US Remote eligibility
- Employment
- Full-time Mid-level
About the job
About the role
As a Renewal Manager at GitLab, you'll own the end-to-end renewal lifecycle for a defined portfolio of customers, protecting and growing recurring revenue. You'll engage customers ahead of renewal, lead pricing and commercial discussions, negotiate agreements, and guide customers through the transition to GitLab's consumption-based Flex pricing model. This quota-carrying role works closely with Sales, Customer Success, Finance, Legal, and Product to forecast outcomes, reduce churn, and uncover expansion opportunities.
What you'll do
- Own the end-to-end renewal lifecycle for an assigned portfolio of customer contracts.
- Develop and execute account-level renewal strategies to protect recurring revenue and reduce churn.
- Prepare renewal proposals, pricing quotes, and contract documentation.
- Lead commercial and contractual negotiations with customer stakeholders.
- Identify upsell and cross-sell opportunities in partnership with Sales and Customer Success.
- Monitor customer health and usage to surface at-risk renewals early.
- Maintain accurate renewal pipeline and forecasts in CRM systems.
- Collaborate with Sales, Customer Success, Finance, Legal, and Product teams.
What you'll bring
- Experience owning an end-to-end renewal motion for subscription or SaaS contracts.
- Background in B2B subscription-based businesses with a track record of meeting renewal goals.
- Skill in managing a portfolio of renewal accounts at scale.
- Proficiency with CRM platforms such as Salesforce or HubSpot, and strong Excel or Google Sheets skills.
- Ability to build relationships with customer stakeholders and navigate procurement processes.
- Experience partnering with Sales, Customer Success, Finance, and Legal.
- Strength in identifying renewal risks and developing mitigation plans.
- Openness to learning GitLab's platform.
About the team
The Renewals team focuses on protecting and growing GitLab's recurring revenue by managing the full contract lifecycle for subscription customers. The team works in an all-remote, asynchronous environment.
Benefits
- Equity Compensation & Employee Stock Purchase Plan
- Flexible Paid Time Off
- Growth and Development Fund
- Home office support
- Parental leave
Compensation
United States Salary Range: $65,520—$110,880 USD. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Application
Apply via the GitLab job board link.
Skills & tags
Compare the essentials before you leave: pay, remote scope, employment type, source, and the employer apply destination.