Senior AI Deployment Consultant

Fin, the AI Customer Agent company, is part of Intercom. Fin's AI Agent resolves complex customer issues end-to-end across service, sales, and ecommerce, and can be combined with the natively integrated Intercom help desk. Founded in 2011, Fin serves nearly 30,000 global businesses.

As a Senior AI Deployment Consultant, you'll lead the largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of the Fin platform, and act as the trusted advisor guiding customers to achieve value quickly and at scale and to measure their impact with AI.

• Own end-to-end deployment programs for the largest customers, acting as primary point of contact and holding projects to scope, schedule, and budget.
• Lead discovery sessions to translate complex customer requirements into actionable technical and project plans.
• Own hands-on configuration of the Fin platform—spanning automation, workflows, and analytics—and orchestrate technical readiness across data migrations, integrations, and security protocols.
• Partner with Forward Deployed Engineers on complex technical hurdles; run projects with risk logs, a structured reporting cadence, clear escalation paths, and documented decisions.
• Partner with Sales, Customer Success, Product, and R&D to shape deployment strategy and feed field learnings into the roadmap; contribute to the evolution of Deployment Services methodology, templates, and best practices.
• Apply AI tooling to delivery work to compress discovery, documentation, and asset creation.

• 5+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies.
• A track record of delivering large, complex, multi-stakeholder projects on time and on budget with low escalation rates.
• Hands-on technical capability: configure platforms yourself, fluent in APIs, data flows, and integration patterns.
• Exceptional communication and relationship-building skills; strong judgment under ambiguity; daily use of AI tooling in your own workflow.
• Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus.

The base salary range for candidates within the Greater Chicago Area is $133,700-$159,650. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Benefits and programs are designed to support health and wellbeing, family, time away from work, and financial future; offerings vary by location in line with local practices and requirements. Learn more at fin.ai/careers.

Apply through the Greenhouse posting at https://job-boards.greenhouse.io/intercom/jobs/8140302.