Senior Program Manager, Revenue Operations

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI. As a Senior Program Manager, Revenue Operations, you will lead programs spanning Field Engineering and Support organizations, defining how we work across teams.

• Own the design and delivery of programs that cut across Field Engineering and Support, including annual planning, execution model development, and operational rhythm standardization.
• Serve as the primary owner of canonical operating models: how we run QBRs, structure planning cycles, build feature adoption plays, and define execution norms across geos.
• Coordinate fiscal year planning activities across both organizations, including headcount & allocation, quota setting, territory carve, and roll-out.
• Define the standard for how internal customers operate—rhythms, templates, and frameworks that Senior Analysts localize for their org and geo.
• Build feedback loops to ensure geo-specific nuance shapes the standard rather than accumulating as silent workarounds.
• Partner with FE and Support management to identify gaps between current and desired operations, designing durable solutions.
• Identify cross-functional processes ripe for automation, partnering with Senior Analysts and systems teams to reduce execution burden.
• Redirect capacity toward higher-order critical initiatives as automation creates capacity.
• Establish repeatable communication, documentation, and training protocols for adoption of new processes, tools, and operating models.
• Collaborate with Sales Operations, IT, Finance, and Business Systems to identify dependencies and build comprehensive solutions.

• 5+ years in Program Management, Revenue Operations, or GTM Strategy & Operations in a B2B SaaS organization.
• Proven experience running cross-functional programs spanning multiple organizations.
• Direct exposure to Field Engineering, Solutions Architecture, Customer Engineering, Technical Sales, or Support organizations.
• Systems-level thinker able to identify downstream effects of operating model changes.
• Highly organized, analytical, and data-driven; comfortable in SQL, G-Sheets, and Salesforce.
• Top-notch communicator, able to transition between senior leader working sessions and detailed execution conversations.
• Comfortable operating with ambiguity, structuring abstract problems to concrete outcomes.
• BS/BA in Business, Finance, Operations, or equivalent experience.

Compensation is in the form of base salary; this role does not have a variable compensation component. The typical starting salary range is $117,800—$167,800 CAD. Eligible for Elastic's stock program. Benefits include a company-matched Registered Retirement Savings Plan (RRSP) with dollar-for-dollar matching up to 6% of eligible earnings, health coverage for you and your family in many locations, flexible locations and schedules for many roles, generous vacation days, up to $2000 match for financial donations and service, up to 40 hours per year for volunteer projects, and a minimum of 16 weeks of parental leave.

Elastic is a distributed company and an equal opportunity employer. We welcome individuals with disabilities and strive to create an accessible and inclusive experience. To request an accommodation, email candidate_accessibility@elastic.co. Applicants have rights under Federal Employment Laws. Elasticsearch develops and distributes technology subject to U.S. and other countries' export controls for individuals in sanctioned countries/regions.