Technical Support Engineer

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness IoT data to improve safety, efficiency, and sustainability. Serving industries like agriculture, construction, field services, transportation, and manufacturing, Samsara offers products including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.

We are looking for an experienced Technical Support Engineer to join our Tier 2 support team within the Global Technical Support organization. You will resolve complex customer problems, collaborate with other support engineers, manage tickets, build knowledge base articles, and provide product feedback to Engineering and PM teams.

• Become an expert on Samsara's IoT product portfolio.
• Troubleshoot and resolve customer issues with medium to high complexity.
• Respond to customers and resolve inquiries in a timely manner, meeting SLA goals.
• Author and maintain customer-facing knowledge base articles.
• Partner with Engineering and Product teams to reproduce bugs and build testbeds.
• Provide feedback to Support Management for product and process improvements.
• Champion Samsara's cultural principles.

• B.S. in Computer Science, Engineering, or other technical fields.
• 3–5 years of experience in support, engineering, or technical roles, including 1–2 years troubleshooting mobile applications.
• Strong familiarity with CRMs like Zendesk or Salesforce.
• Technical know-how with SaaS systems and ability to interface with engineers.
• Excellent customer service, communication, and interpersonal skills.
• Willingness to work holidays and weekends as needed.
• Ideal: experience with industrial systems, electronics, IoT devices, or troubleshooting APIs.

Annual base salary: $71,102.50—$95,600 USD.

Total rewards include base salary, performance-based bonus/variable pay, equity (for eligible roles), professional development stipend, comprehensive health and parental leave plans.

Remote - US, with exclusions for Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

Apply via the job posting page.